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Update Your Social Security Account

I recently received an email that I needed to update my online Social Security account. Is this legitimate or is it a scam?

The Social Security Administration sent out a legitimate email last month to notify recipients that they are making changes to the way you access Social Security’s online services, including your personal “my Social Security” account. The changes will simplify your sign-in experience and align with federal authentication standards and ensure safe and secure access to your account and other online services.

If you created an online “my Social Security” account before September 18, 2021, you will need to transition to a Login.gov account to continue to access your account. If you already have either a Login.gov or ID.me account, you do not have to take any action.

“My Social Security” accounts allow both beneficiaries and those not yet receiving benefits to access services, such as requesting Social Security card replacements, estimating future benefits, checking on the status of benefit applications and managing current benefits.

The online services aim to save time for both current and future beneficiaries, as well as for the Social Security Administration, which grapples with excessive wait times on its toll-free line. The average speed to answer those calls was approximately 36 minutes in the second quarter, according to the SSA. The agency’s goal is to bring the average wait time down to 12 minutes by the end of September 2025.

Update Your Account

If you already have a “my Social Security” account, go to SSA.gov/myaccount and sign in with your Social Security username. You will be guided through the process of creating a new account with Login.gov. Once you successfully link your personal account with your new Login.gov account, you will get a confirmation screen and have immediate access to online services. In the future, you will sign into your account through Login.gov.

Beware of Scams

To be sure you are taking the appropriate steps to update your account, it is important to verify any websites or links leading you to the Social Security website. The legitimate Social Security Administration website link is www.SSA.gov and the agency link to “my Social Security” account is www.SSA.gov/myaccount.

It is very important to be mindful of potential scam artists who may send you fraudulent websites pretending to direct you to the Social Security website. These sites will closely mimic the format of the agency’s links to try to lure you into entering your personal information.

If you see a suspicious email or link, it is best not to respond or click on it. Instead, you can report it to the website of the SSA’s Office of the Inspector General or call the fraud hotline at 800-269-0271.

Savvy Living is written by Jim Miller, a regular contributor to the NBC Today Show and author of "The Savvy Living" book. Any links in this article are offered as a service and there is no endorsement of any product. These articles are offered as a helpful and informative service to our friends and may not always reflect this organization's official position on some topics. Jim invites you to send your senior questions to: Savvy Living, P.O. Box 5443, Norman, OK 73070.

My spouse and I had our estate plan - including a will, power of attorney and advance directive - drawn up about 10 years ago but have recently read that our plan should include a digital will too. What can you tell us about this?

A digital will is an informal document that lists your digital assets along with instructions on how to access and manage them after you die. If you or your spouse spend time online, preparing a digital will is helpful for your loved ones and can help protect your privacy. Here is what you should know.

Do You Have Digital Assets?

The term "digital assets" refers to personal information that is stored electronically on either a computer or an online cloud server account that belongs to an individual. Anyone who uses email, has a PIN-protected cell phone, makes online purchases or pays bills online has digital assets. Digital assets generally require a username, password or PIN to access and can be difficult to retrieve if someone is incapacitated or passes away.

Creating a digital will (also known as a digital estate plan) will help your loved ones access your electronic devices and online accounts after your death. A digital will can also guide them in managing your digital assets according to your wishes. This, in turn, will protect your dormant accounts and assets from hackers or potential fraud after you die.

How to Write a Digital Will

Your first step in creating a digital will is to make an inventory list of your digital assets,which includes everything from hardware to email accounts. Here are a few categories to help kick-start your list:

  • Electronic devices (computer, smartphone, tablet, external hard drive)
  • Digital files (photos, videos or documents)
  • Financial accounts (bank and brokerage accounts, credit cards, cryptocurrency)
  • Bill paying accounts (utilities, mortgage accounts)
  • Social media accounts
  • Email accounts
  • Cloud-storage accounts
  • Movie or music streaming services
  • Online purchasing accounts
  • Subscription services (magazines, newspapers)
  • Reward programs (travel, stores)
  • Membership organizations

When making your list, you should include usernames, passwords, PINs, account numbers and security questions used for accessing each account. You should also provide detailed instructions on how you want your assets managed after your death. Some questions to consider include: Do you want certain accounts closed, archived or transferred? Do you want specific files or photos to be deleted or shared with loved ones? Do you want your social media profiles memorialized or deleted?

You may also consider appointing a digital executor to manage your digital assets and execute your wishes after you die. This person would be responsible for accessing your accounts and deleting, downloading, converting or managing your files and profiles.

From a legal perspective, it is important to know that most states have enacted the Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA), which legally recognizes digital estates. This law gives your personal representative or executor authority to manage some kinds of digital property including web domains and virtual currency. Legal access to other digital assets, such as emails and social media accounts, requires consent through your estate planning documents or other means.

Once your digital will is prepared, securely store it with your other estate plan documents. Storage options include a fireproof safe, a file cabinet at home, on your computer hard drive, with your estate planning attorney or with a reputable online digital estate planning service. Also, let your executor know where your digital will is stored and how to access it. Remember to keep your digital will updated whenever you create any new digital accounts or change passwords.

Savvy Living is written by Jim Miller, a regular contributor to the NBC Today Show and author of "The Savvy Living" book. Any links in this article are offered as a service and there is no endorsement of any product. These articles are offered as a helpful and informative service to our friends and may not always reflect this organization's official position on some topics. Jim invites you to send your senior questions to: Savvy Living, P.O. Box 5443, Norman, OK 73070.

 

Published August 2, 2024

In a special series, the Internal Revenue Service (IRS) and its Security Partners have published several articles to assist tax preparers in helping their clients avoid identity theft.

IRS Commissioner Danny Werfel stated, "We continue to see instances where tax professionals have had their systems compromised, and they did not realize it for weeks or months. Identity thieves are creative, and they can find ways of quietly penetrating systems. There are important warning signs tax pros should watch out for that can help alert them more quickly to a security issue and speed is critical to protect clients and their businesses from a security incident."

These tax security tips are explained at Nationwide Tax Forums held in Orlando, Baltimore, Dallas and San Diego. These forums are rapidly filling up and the IRS expects to have a sold-out attendance at each one.

There are several warning signs that individuals and tax preparers should watch for to protect themselves from identity thieves.

  1. Unexpected IRS Online Account - If you received notice that a taxpayer has created an IRS Online Account without his or her consent or that the IRS has disabled an existing taxpayer online account, there is a problem.
  2. Surprise Tax Transcript - It is possible to request a tax transcript through your IRS account. However, a fraudster may have initiated that request for a tax transcript.
  3. Incorrect IRS Balance Due - If the IRS sends a notice that states an incorrect balance due for a taxpayer, there is probably an incorrect return filed by a fraudster.
  4. Unexpected Client Calls - The tax preparer may receive client calls that claim to respond to a request. However, the initial request to the client may have come from a fraudster and not the tax preparer.
  5. Unexpected Refund - A taxpayer may receive a refund without filing a tax return.
  6. Slow Computer Response - The fraudster may have uploaded malware that reduces the responsiveness of your computer. Because information is being sent by the computer to identity thieves, the computer network may slow down. In addition, a computer cursor may move on its own or data may be changed without actions by the tax preparer. Finally, the tax professional could be locked out of his or her computer network.
  7. Duplicate Social Security Number - If the fraudster files a return using the taxpayer's Social Security Number, a later return filed by the tax preparer may be rejected.
  8. Extra IRS Filing Receipts - A tax preparer may receive more acknowledgments from the IRS than returns filed.

Tax preparers should immediately notify the IRS Stakeholder Liaison if there is an attack. There also is a Federation of Tax Administrators with appropriate contacts for state tax agencies. It is important to be proactive to reduce any potential losses for clients

I need a qualified in-home caregiver to help my elderly parent who lives alone. What is the best way to arrange this?

Finding a reliable and trustworthy in-home caregiver for an elderly parent is not always easy. How can you ensure you find a caregiver that your parent likes and is comfortable with? Here are some tips that can help.

Know Your Parent's Needs

Before you start the task of looking for an in-home caregiver, your first step is to determine the level of care your parent needs. For example, if they only need help with daily living tasks like shopping, cooking, doing laundry, bathing or dressing, a "homemaker" or "personal care aide" could be sufficient. If your parent also needs health care services due to a condition or a disability, a "home health aide" can provide all the services a personal care aide does, plus they have training in administering medications, changing wound dressings and other medically-related duties. Home health aides often work under a nurse's supervision.

Once you settle on a level of care, you then need to decide how many hours of assistance they will need. For example, does your parent need someone to come in just a few mornings a week to cook, clean, run errands or help with a bath? Or do they need more continuous care that requires daily visits?

After you determine their needs, there are two ways in which you can go about hiring someone. You can hire someone ither through an agency or you can hire someone directly.

Hiring Through an Agency

Hiring a personal care or home health aide through an agency is the safest and easiest option, but it is more expensive. Costs typically run anywhere between $30 and $50 an hour depending on where you live and the qualification of the aide.

An agency will handle everything including an assessment of your parent's needs, assigning appropriately trained and pre-screened staff to care for them and finding a substitute caregiver on days the aide cannot come.

Some of the drawbacks, however, are that you may not have much input into the selection of the caregiver and caregivers may change or alternate, which can cause a disruption to your parent's routine.

To find a home care agency in your parent's area, use your preferred search engine with key words "home health care" or "non-medical home care" followed by the city and state your parent lives in. You can also visit Medicare's search tool at Medicare.gov/care-compare - and select the button for "home health services."

It is also important to know that original Medicare does not cover in-home caregiving services unless your parent has receiving doctor ordered skilled nursing or therapy services at home too. But, if your parent is in a certain Medicare Advantage plan, or is low-income and qualifies for Medicaid, he may be eligible for some coverage.

Original Medicare may cover eligible home health services for persons who are homebound and need part-time or intermittent skilled services like doctor ordered skilled nursing or therapy services. Medicare, however, will not pay for 24-hour-a-day care, homemaker services unrelated to your care plan or personal care activities, when it is the only care needed. If your parent has Medicare benefits through a Medicare Advantage Plan, you should verify with your plan about home health benefits. If your parent is eligible for Medicaid, they may also receive assistance with personal care activities.

Hiring Directly

Hiring an independent caregiver on your own is the other option, and it can be less costly. Costs typically range between $14 and $28 per hour. Hiring directly also gives you more control over who you hire, which allows you to choose someone who you feel is right for your parent.

Be aware that if you do hire someone on your own, you become the employer and there is no agency support to fall back on if a problem occurs or if the aide does not show up. You are also responsible for paying payroll taxes and compensating for any work-related injuries that may happen. If you choose this option, make sure you check the aide's references and thoroughly conduct background checks.

Savvy Living is written by Jim Miller, a regular contributor to the NBC Today Show and author of "The Savvy Living" book. Any links in this article are offered as a service and there is no endorsement of any product. These articles are offered as a helpful and informative service to our friends and may not always reflect this organization's official position on some topics. Jim invites you to send your senior questions to: Savvy Living, P.O. Box 5443, Norman, OK 73070.

 

Published July 26, 2024

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